Customer Service Team Leader

Starting Salary

£13.25 per hour

Your role in the team

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role is to engage warmly with every visitor, providing best in class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before; we will provide full training-but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you'll do it?

We want people who will exceed customers' expectations by building effective relationships, creating a warm and positive environment, hosting customers in the shop, clearly communicating answers to queries, and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels such as our betting terminals, telephone services, and in shop transactions.
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers.
• Being responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
• Adapting to different situations while remaining customer focused.
• Fulfilling social responsibility duties by adhering to established guidelines and regulations.

What we offer

• Competitive salary including pay increase after performance.
• Performance Bonus & Promotional rewards.
• Annual & Quarterly rewards.
• Flexible work patterns.
• Family Leave (Adoptive, Parental Leave & Wedding Leave).
• Company Sharesave Scheme (discount on Flutter Shares).
• Life Cover.
• Company Pension Scheme.
• Company Sick Pay.
• Birthday Leave.
• Employee Assistant Programme (including up to 6 free counselling sessions).
• Financial Wellbeing platform - NUDGE.
• Company Social Events.
• Groupon Discount Scheme.
• Eyecare vouchers.

Values that guide us

Customer First, Always Change The Game Win Together Free To Be Me

Inclusive Employer

We're proud of our 4 Values. They reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you, let us know, and we'll see how we can accommodate them.