Customer Service Representitive

Customer Service Representative Wakefield 6-Week Temp £13.50 per hour

Monday to Friday: 9:00 am - 5:00 pm (flexible)

KPI Recruiting are seeking a Customer Service Representative to join one of our clients based in the Wakefield area on a temporary basis.

• Answer incoming calls promptly and professionally.
• Take accurate messages and ensure they reach the relevant team member.
• Respond to general enquiries from candidates and clients.
• Liaise with clients and candidates via email and phone in a professional manner.
• Maintain and update candidate and client records in the database/CRM.
• Ensure compliance with company policies and procedures.
• Handle confidential information with discretion.
• Identify areas for process improvement and suggest solutions.
• Contribute to a positive team environment and provide backup support where needed.

• Excellent verbal and written communication skills.
• Professional and polite telephone manner.
• Strong organisational and time-management abilities.
• Ability to multitask and prioritise in a busy environment.
• Attention to detail and accuracy in all work.
• Friendly, approachable, and customer-focused attitude.
• Team player with a willingness to assist colleagues as needed.