Customer Service Representative - Dublin

CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN DUBLIN

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We're looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to work with a global client.

Here is all you need to know

• Start Date: Various 2025
• Salary: 16.00 per hour /33280 per annum with potential to earn up to

  40436

  with a performance related bonus.

  500 JOINING BONUS PAYABLE WITHIN THE FIRST 3 MONTHS

• Job Type: Permanent
• Working Hours: 40 hours per week (including training)
• Training: 2 weeks onsite in Dublin.
• Joining the team: Please note that this role is fully office based in Dublin.

What will the shifts look like?

• Hours:Monday to Sunday, 08:00 AM - 19:00 PM

Responsibilities

• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about client products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside the company policy to the global tea

Who we are looking for

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal and written communication skills, with fluency in English essential
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential
• High levels of accuracy and attention to detail
• Confident in working independently
• Self-motivated and able to affectively problem solve
• Interpersonal skills
• Be driven to work towards achievable targets
• Experience in working with vulnerable customers
• Previous call centre/ customer service experience is essential

Values we look for you to have:

• Process Excellence - doing things well means something to you and you will always strive to improve on your work
• Collaboration - you enjoy working with others and you like working as a team player
• Communication - You can speak and write clearly and in a confident manner
• Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others.
• Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Critical thinking - you are abl to think logically when making decisions
• Solution Orientation - having a forward thinking mindset focused on resolving challenges
• Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve ?

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries
• Helping customers that may be vulnerable
• Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
• Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time