Customer Service Manager (Transport)

Job Title: Customer Service Manager
Location: Stockport Road, Cheadle, SK8
Salary: £35,000 per annum
Job Type: Full-time, Permanent
Schedule: Monday to Friday (Office-based)

About the Role
We are seeking a confident and experienced Customer Service Manager to lead and support a busy traffic desk team within a well-established company based in Cheadle.
This role will involve managing a team of Operational Administrators, ensuring high standards of customer service, and overseeing the smooth day-to-day running of operations. You will play a key role in developing team performance, improving processes, and maintaining strong communication across departments, drivers, and clients. Key Responsibilities

• Lead, motivate, and manage a team of Operational Administrators
• Ensure excellent customer service standards are consistently delivered
• Oversee daily traffic desk operations, including scheduling and coordination
• Monitor and support data entry accuracy and system usage
• Liaise with internal departments, drivers, and external contacts
• Ensure vehicle checks and compliance processes are followed
• Identify opportunities for process improvements and team development
• Handle escalations and resolve customer or operational issues effectively

About the Team
The team you will manage is responsible for a variety of operational duties including:

• Data entry and system updates
• Liaising with drivers and other departments
• Vehicle checking and coordination
• Supporting the overall efficiency of the traffic desk

About You

• Previous experience in a Customer Service Manager or supervisory role
• Strong leadership and team management skills
• Excellent communication and organisational abilities
• Confident, proactive, and able to work both independently and as part of a team
• Strong IT skills and attention to detail
• Experience within transport, traffic, or fleet environments is beneficial but not essential

What We Offer

• Competitive salary of £35,000
• Company pension
• On-site parking
• Opportunities for career progression within a growing company
• Friendly and hardworking team environment

If you're a motivated leader with a passion for customer service and operational excellence, we'd love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.