Customer Service Manager

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?

Join B&M as a Customer Service Manager in our Festival Park store and be the driving force behind a brilliant shopping experience!

This is a hands-on leadership role where you'll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You'll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store.

It's a permanent, full-time role, and as part of the store management team, will require flexibility across days, evenings, and weekends.

What you'll be doing

Leading the front end, making sure every customer gets great service

Keeping queues moving and the experience fast, friendly, and efficient

Handling customer queries, issues, and feedback with confidence and care

Driving service standards, KPIs, and customer satisfaction scores

Creating a welcoming, positive store atmosphere customers enjoy

Proud member of the Disability Confident employer scheme

Customer Service Manager

Company: B&M Retail

Salary: £27,873

Hours: Full-time

Location: Stoke on trent, ST1 5SJ

Working pattern: On-site

Job type: Permanent

Posting date: 4 Aug 2026

Closing date: 3 Sept 2026

Summary

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?

Join B&M as a Customer Service Manager in our Festival Park store and be the driving force behind a brilliant shopping experience!

This is a hands-on leadership role where you'll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You'll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store.

It's a permanent, full-time role, and as part of the store management team, will require flexibility across days, evenings, and weekends.

What you'll be doing

Leading the front end, making sure every customer gets great service

Keeping queues moving and the experience fast, friendly, and efficient

Handling customer queries, issues, and feedback with confidence and care

Driving service standards, KPIs, and customer satisfaction scores

Creating a welcoming, positive store atmosphere customers enjoy

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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