Customer Service Manager

The Customer Service Manager is responsible for leading and developing the customer service team while managing key customer accounts and ensuring a high standard of service delivery. The role combines team leadership, account management, and operational administration to support business growth, customer satisfaction, and continuous improvement across the department.

• Manage and support key customer accounts, acting as the main point of contact for customer queries and service delivery
• Lead, coach, and develop the Customer Service team, including workload allocation and performance management
• Monitor customer orders, forecasts, and sales pipeline activity, ensuring CRM systems are kept up to date
• Build strong relationships with customers, identifying opportunities to support account growth and improve service levels
• Produce reports and KPI data to support operational and commercial decision-making
• Liaise with internal departments to ensure customer requirements, delivery schedules, and service expectations are met
• Support continuous improvement initiatives across customer service processes and team performance
• Attend customer meetings, site visits, and trade exhibitions where required
• Provide support and cover for the Sales Director when necessary

• Previous experience in a similar role within electronics
• Strong customer account management and relationship building experience
• Excellent leadership and people management skills
• Confident communicator with strong written and verbal communication abilities
• Strong organisational skills with the ability to manage multiple priorities
• Experience using CRM systems and Microsoft Office packages
• Ability to analyse data and produce reports and forecasts
• Commercial awareness and customer focused mindset
• Experience within manufacturing, engineering, or technical industries advantageous

• £40,000-£50,000 per annum based on experience
• 36.5 hour week, 12pm Friday finish
• 28 days holiday
• Free on site parking
• Supportive, team focused environment.

INDCORE