3rd Line Customer Support Analyst

IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges.

You'll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.

What you'll be doing

• Handling complex, technical customer support queries
• Acting as an escalation point for 2nd Line Support
• Writing and executing advanced SQL scripts
• Collaborating with internal teams to resolve product issues
• Supporting UAT and contributing to product improvements
• Ensuring a consistently high standard of customer experience

What you'll bring

• Strong experience in software or IT customer support
• Advanced SQL knowledge and hands-on investigation experience
• Excellent communication and problem-solving skills
• A collaborative mindset and strong customer focus
• Financials or accountancy system experience (advantageous)

If you enjoy solving complex problems and making a real impact for customers, this role is for you.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.