Customer Service Executive

Are you an experienced Customer Service professional with a strong background in order processing and administration?

Do you thrive in a fast-paced office environment where organisation, communication, and attention to detail are key?

Juice Recruitment is delighted to be supporting a global engineering and manufacturing company in their search for a Customer Service Executive, based in Chippenham.

This is an excellent opportunity to join a market-leading organisation with an international presence, renowned for delivering high-quality solutions to customers worldwide.

Working as part of a busy and supportive team, you will play a key role in ensuring customer orders are processed efficiently while providing exceptional customer service throughout the order lifecycle.

DAY TO DAY

• Processing customer orders accurately and efficiently from receipt through to completion.
• Acting as the first point of contact for customer enquiries via telephone and email.
• Providing customers with updates regarding new and repeat orders, lead times, and deliveries.
• Liaising with internal departments including design, production, logistics, and sales to ensure smooth order fulfilment.
• Managing customer records and maintaining accurate information within internal systems.
• Raising order for new parts and update product list.
• Resolving customer queries and investigating any order-related issues.
• Monitoring order progress and proactively communicating updates to customers.
• Supporting the wider team with administrative duties as required.

WHAT WE'D LOVE TO SEE

• Previous customer service experience within an office-based environment.
• Proven experience in order processing, sales administration, or customer order management.
• Strong attention to detail and a high level of accuracy.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient IT skills, including Microsoft Office and CRM/ERP systems.
• A proactive individual, with strong problem-solving and conflict resolution skills.
• Experience within an engineering, manufacturing, or technical environment would be advantageous but is not essential.

AND FOR YOU

• Opportunity to join a global engineering and manufacturing business with an excellent reputation.
• Monday to Thursday 8:00am-4:30pm and an early finish every Friday at 2:00pm.
• Free onsite parking.
• Supportive and collaborative team environment.
• Long-term career opportunities within a growing international organisation.
• Comprehensive training and ongoing development opportunities.