Customer Service Executive

Customer Service Executive - Colchester

£30,000 - £35,000 per annum; holiday, bonus, pension.

Working days are Monday to Friday, 7.30am 4.30pm / 8.00am 5.00pm. Fully office based.

KHR are partnering again with a well established international manufacturer, who are currently looking to recruit a Customer Service Executive to join their growing team based in Colchester.

This is an excellent opportunity for a motivated and customer focused professional to join a successful organisation supplying specialist products to customers worldwide.

Working closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high quality service from enquiry through to delivery.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email and online channels.
• Process customer orders and support the sales team with daily administration.
• Manage order updates, queries and resolve customer issues efficiently.
• Prepare documentation, including invoices, shipping documents and packing lists.
• Set up new customer accounts and maintain accurate records within internal systems.
• Assist with export orders and obtain freight quotations when required.
• Support CRM updates and maintain customer information.
• Identify opportunities to recommend additional products where appropriate.

The Ideal Candidate

• Previous experience in customer service, sales support or a similar administrative role.
• Strong communication skills with a customer focused approach.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks in a fast paced environment.
• A proactive and collaborative team player.
• The ability to speak German would be desirable but is not essential.

Benefits

• Competitive salary package, ranging from £30,000 to £35,000.
• 25 days holiday plus 8 bank holidays.
• Pension scheme with 4% employer contribution and 5% employee contribution.
• On site parking.