Customer Service Executive
Posted 3 hours 25 minutes ago by Job Search Place Limited
£30,000 - £35,000 per annum; holiday, bonus, pension.
Working days are Monday to Friday, 7.30am 4.30pm / 8.00am 5.00pm. Fully office based.
KHR are partnering again with a well established international manufacturer, who are currently looking to recruit a Customer Service Executive to join their growing team based in Colchester.
This is an excellent opportunity for a motivated and customer focused professional to join a successful organisation supplying specialist products to customers worldwide.
Working closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high quality service from enquiry through to delivery.
Key Responsibilities- Act as the first point of contact for customer enquiries via phone, email and online channels.
- Process customer orders and support the sales team with daily administration.
- Manage order updates, queries and resolve customer issues efficiently.
- Prepare documentation, including invoices, shipping documents and packing lists.
- Set up new customer accounts and maintain accurate records within internal systems.
- Assist with export orders and obtain freight quotations when required.
- Support CRM updates and maintain customer information.
- Identify opportunities to recommend additional products where appropriate.
- Previous experience in customer service, sales support or a similar administrative role.
- Strong communication skills with a customer focused approach.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks in a fast paced environment.
- A proactive and collaborative team player.
- The ability to speak German would be desirable but is not essential.
- Competitive salary package, ranging from £30,000 to £35,000.
- 25 days holiday plus 8 bank holidays.
- Pension scheme with 4% employer contribution and 5% employee contribution.
- On site parking.