Customer Service Executive

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We are looking for an organised and customer-focused Customer Service Executive to join our client in Leighton Buzzard.

Hours: 09:00- 17:30, Monday- Friday

Benefits as a Customer Service Executive:

• Competitive pay
• Full training provided to become multi-skilled
• Opportunities to progress within the business
• Other benefits include pensions, employer assistance programme and much more

Key Responsibilities as a Customer Service Executive:

• Respond to customer enquiries via email in a professional and friendly manner
• Manage queries relating to orders, deliveries, returns and refunds
• Take ownership of customer issues from enquiry through to resolution
• Work with warehouse teams to investigate and resolve operational issues
• Use the WMS to track orders, stock and dispatch information
• Meet agreed KPIs for response and resolution times
• Support continuous improvements to customer service processes

What we are looking for in a Customer Service Executive:

• Previous customer service experience, ideally within e-commerce, retail or logistics
• Strong written communication and attention to detail
• Confident managing a busy inbox and prioritising workload
• Comfortable using software systems and learning new platforms
• Strong problem-solving and organisational skills
• Calm and professional approach when handling complaints
• Experience using a Warehouse Management System
• Experience supporting multiple brands or accounts