Customer Service Executive

Posted 6 days 8 hours ago by OA

Permanent
Full Time
Customer Service Jobs
Liverpool, City, United Kingdom, L1 0
Job Description

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We are looking for an organised and customer-focused Customer Service Executive to join our client in Leighton Buzzard.

Hours: 09:00- 17:30, Monday- Friday

Benefits as a Customer Service Executive:
  • Competitive pay
  • Full training provided to become multi-skilled
  • Opportunities to progress within the business
  • Other benefits include pensions, employer assistance programme and much more
Key Responsibilities as a Customer Service Executive:
  • Respond to customer enquiries via email in a professional and friendly manner
  • Manage queries relating to orders, deliveries, returns and refunds
  • Take ownership of customer issues from enquiry through to resolution
  • Work with warehouse teams to investigate and resolve operational issues
  • Use the WMS to track orders, stock and dispatch information
  • Meet agreed KPIs for response and resolution times
  • Support continuous improvements to customer service processes
What we are looking for in a Customer Service Executive:
  • Previous customer service experience, ideally within e-commerce, retail or logistics
  • Strong written communication and attention to detail
  • Confident managing a busy inbox and prioritising workload
  • Comfortable using software systems and learning new platforms
  • Strong problem-solving and organisational skills
  • Calm and professional approach when handling complaints
  • Experience using a Warehouse Management System
  • Experience supporting multiple brands or accounts