Customer Service Executive

Are you someone who takes pride in providing exceptional customer service and wants to make a real difference? At Guide Dogs, we re on a mission to help people with sight loss live the life they choose and our Supporter Experience team is a key part of that journey.

As a Customer Service Executive (internally known as a Supporter Experience Executive), you ll be the voice of Guide Dogs for our supporters. Whether it s answering questions, solving problems, or taking donations, you ll ensure every interaction leaves our supporters feeling valued, informed, and inspired. You'll bring patience, empathy, and initiative to every conversation whether it s by phone, email or post and handle even the most sensitive topics with care and professionalism.

We re looking for someone who thrives in a fast-paced environment confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters and colleagues. As a Customer Service Executive, you ll play a key role in delivering exceptional supporter experience while working to agreed service levels and ensuring no detail is missed.

You ll also play a crucial role behind the scenes, helping us maintain accurate records, capture supporter insights, and shape an experience that keeps people coming back. Working closely with your team, you ll share knowledge and help keep our supporter database and working systems up to date and accurate.

What s more, you ll be working in an environment where dogs might be around (which we think is a bit of a bonus!), and where every member of the team is encouraged to be a Guide Dogs ambassador out in the community, at events, and in everything we do.

This role will be office based at our Reading site. You ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.