Customer Service Coordinator (Germany)

Position Summary

• Call handling.
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance.
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support.
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.
• Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures.
• Support pricing queries and the invoicing process as needed.

Education / Experience Requirements

• Fluency in German and English required.
• Customer Service experience preferred but not essential - Full Training is provided.
• Relevant 3rd level qualification preferred.
• High level of accuracy.
• Strong attention to detail.
• Good computer skills; knowledge of Microsoft Office tools, CRM and SAP an advantage - full training is provided.
• Excellent communication skills.
• Professional telephone manner.
• Strong service orientation.
• Ability to build strong relationships with customers and internal colleagues.
• Self-Starter / 'Can Do' approach.
• Time management & organisational skills.
• Goal orientated.

Specialized Skills / Other Requirements

• Approachable and enthusiastic.
• Flexible and adaptable.
• Engaging and relating.
• Able to work on own initiative and as a team player.
• Good organizational skills with cultural awareness and sensitivity.
• Good judgment and problem-solving skills.

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

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