Customer Service Coordinator

Customer Service Coordinator
Aldridge
£27,000 - £31,000 DOE Permanent Full Time

Are you an experienced customer service professional who enjoys solving problems, managing customer orders, and delivering a first-class customer experience?

We're recruiting for a growing business looking to strengthen its customer service team with the addition of a confident and proactive Customer Service Coordinator.

This is a varied, hands-on role where no two days are the same, ideal for somebody who enjoys taking ownership, thinking on their feet, and seeing customer issues through to resolution.

What you'll be doing:

• Managing customer enquiries across phone, email, and digital channels
• Processing customer orders accurately and efficiently
• Chasing deliveries, managing lead times, and resolving order-related queries
• Handling complaints, returns, credits, and escalations professionally
• Supporting online customer order platforms and digital sales channels
• Liaising with internal teams including operations, logistics, and customer support
• Helping improve service processes and customer experience standards

What we're looking for:

• Previous customer service experience within a fast-paced environment
• Strong order processing, customer coordination, or customer support experience
• Excellent communication skills with a confident and professional approach
• A proactive, solutions-focused mindset with the ability to manage customer issues through to resolution
• Strong organisational skills and attention to detail
• Exposure to online ordering systems / digital customer platforms would be advantageous
• Experience supporting both business and consumer customers would be beneficial
• Previous experience mentoring or supporting colleagues is welcomed but not essential