Customer Support Co-ordinator

Job role: Customer Support Co-ordinator (Business Support Officer)

Salary: £28,000 + 6% performance bonus

Working location: Belfast Office

Employment type: Full time, Permanent

Job summary:

Customer Support Co-ordinator (also know as: Business Support Officer)

NHBC Northern Ireland is seeking a highly organised and customer-focused individual to join our Belfast team. This varied role involves supporting builders, developers and internal colleagues, handling enquiries, guiding customers through NHBC processes and ensuring accurate administration.

You will work daily within NHBC's Fusion digital system, which underpins all our operational activity. Full training will be provided, including a formal induction and extensive system training at both our Belfast office and Head office in Milton Keynes.

This role also includes providing PA cover support to the Northern Ireland Director PA with their builder customer relationship management activities.

What you'll be doing:

• Support customers via phone, email and online channels.
• Use NHBC's Fusion digital system to manage workflow and documentation.
• Assist with administration of Northern Ireland new housing developments in line with NHBC processes.
• Provide PA-style support to the Director.
• Work collaboratively with Customer Services, Underwriting, Inspection and Technical teams.

What we're looking for:

• Strong customer service skills.
• Confident communication and organisational ability.
• Digital confidence with MS Office and Copilot.
• A positive, team focused attitude.
• Ability to balance a busy, varied workload

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents