Customer Service Coordinator

Job Title: Customer Service Coordinator

Location: Leeds (East)

Salary: £26,000 per year

Job Type: Permanent

Working hours/days: Monday to Friday, 9am-5pm

Are you highly organised, customer-focused and confident managing multiple priorities? We are currently recruiting for a Customer Service Coordinator to join one of our valued clients, playing a key role in delivering a high-quality service to customers.

You will act as the main point of contact, ensuring all enquiries are handled efficiently, professionally and in line with internal service standards. This is a fast-paced and varied position where strong communication and organisational skills are essential.

Key Responsibilities

• Liaising with customers to identify and prioritise reported issues
• Arranging and coordinating appointments for customers requiring support
• Managing a central inbox and responding to calls and emails in a professional and timely manner
• Logging and updating information on internal systems
• Maintaining accurate records to ensure timely resolutions
• Coordinating with contractors to ensure works are completed as required
• Booking appointments and scheduling works
• Providing regular progress updates to customers
• Managing diaries and schedules
• Uploading documentation and maintaining system accuracy

What We're Looking For

• Previous experience in a similar customer service or coordination role
• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• Ability to multitask and manage a busy workload
• Good attention to detail and confidence using internal systems

What's in it for You

• Modern, welcoming office environment
• Clear scope for career progression and internal development
• Ongoing training and support
• Retail discounts and employee perks scheme
• Annual performance-based bonus
• Supportive and collaborative team culture

If you are interested in the Customer Service Coordinator based in Leeds (East) hit the 'apply now!' button for an immediate interview!