Customer Service Coordinator
Posted 3 days 15 hours ago by HR GO Recruitment
Location: Leeds (East)
Salary: £26,000 per year
Job Type: Permanent
Working hours/days: Monday to Friday, 9am-5pm
Are you highly organised, customer-focused and confident managing multiple priorities? We are currently recruiting for a Customer Service Coordinator to join one of our valued clients, playing a key role in delivering a high-quality service to customers.
You will act as the main point of contact, ensuring all enquiries are handled efficiently, professionally and in line with internal service standards. This is a fast-paced and varied position where strong communication and organisational skills are essential.
Key Responsibilities- Liaising with customers to identify and prioritise reported issues
- Arranging and coordinating appointments for customers requiring support
- Managing a central inbox and responding to calls and emails in a professional and timely manner
- Logging and updating information on internal systems
- Maintaining accurate records to ensure timely resolutions
- Coordinating with contractors to ensure works are completed as required
- Booking appointments and scheduling works
- Providing regular progress updates to customers
- Managing diaries and schedules
- Uploading documentation and maintaining system accuracy
- Previous experience in a similar customer service or coordination role
- Strong administrative and organisational skills
- Excellent written and verbal communication skills
- Ability to multitask and manage a busy workload
- Good attention to detail and confidence using internal systems
- Modern, welcoming office environment
- Clear scope for career progression and internal development
- Ongoing training and support
- Retail discounts and employee perks scheme
- Annual performance-based bonus
- Supportive and collaborative team culture
If you are interested in the Customer Service Coordinator based in Leeds (East) hit the 'apply now!' button for an immediate interview!