Customer Service Coordinator

Looking to join a dynamic, customer-focused team in the energy sector?

We're looking for a driven and organised Customer Service Delivery Coordinator to support a growing Customer Experience team for a award winning energy company in Bury.

If you have a talent for relationship management, solving queries, and delivering top-tier service, this role could be a great fit.

This is your opportunity to be part of an independent energy provider where service quality and teamwork are at the heart of everything we do.

Working hours: Monday to Friday, 8:30am - 5:00pm with Flexitime

Salary: £25,000-27,000 + bonus + benefits

What's in it for you:

• 25 days holiday
• Yearly bonus (based on company and personal performance)
• Flexi-time scheme
• Free on-site parking
• Wellbeing support
• Access to an on-site gym
• Exciting social and team-building events

Key Responsibilities:

• Act as the primary point of contact for key accounts
• Manage and resolve a range of account-related queries
• Administer Change of Tenancy (COT) requests within agreed SLAs
• Support the continuous improvement of services offered to key clients
• Investigate and resolve billing issues from managing agents
• Be the key contact for AMR rollout programmes and report on challenges/performance
• Ensure complete and accurate half-hourly data is shared with managing agents, resolving issues promptly
• Support the rollout of new products and services through effective communication
• Monitor and report on competitor offerings to inform business strategy
• Provide aftersales and customer care support to back-office operations
• Generate both regular and ad hoc reporting
• Attend off-site client meetings as needed

What we're looking for:

• Excellent organisational skills
• Self-motivated with a proactive mindset
• Clear and confident verbal and written communication
• Strong arithmetic and analytical skills
• Computer literate, especially in Excel and Outlook
• High attention to detail
• Able to work independently and as part of a team

It'd be great if you also have:

• Experience within the energy industry
• A background in account management

Ready to take the next step?

If you're passionate about service and love building client relationships, click 'apply now' - we'd love to hear from you!