Customer Service Clerk - 08.00 to 17.00 Monday to Friday

Tipton Full Time 24000 - 26000 £ / year (est.). No home office possible. As a Customer Service Clerk, you will play a vital role in ensuring customer satisfaction.

At a Glance

Join Clarke Transport, a leading family owned transport organisation in the UK, as a Customer Service Clerk at our Tipton Depot. You will handle inquiries, resolve complaints, and provide excellent service in a fast paced environment.

Job Details

• Working hours: 08:00 to 17:00, Monday to Friday
• Job Type: Full time, Permanent
• Pay: £12.57 per hour (average 11.78 per hour listed in benefits)
• Location: In person at the Tipton Depot, West Midlands

Job Role & Purpose

• First point of contact for all customer complaints and queries.
• Provide excellent customer service, ensuring issues are handled professionally, efficiently, and effectively, to minimise business risk and promote the company brand.

Responsibilities

• Resolve customer queries and complaints promptly and effectively, following company policies and procedures.
• Maintain regular contact with internal and external customers to offer professional, personal, and timely service.
• Investigate and resolve customer issues, escalating to other departments when necessary.
• Maintain customer database records in line with company processes.
• Follow correct processes, seeking approval or escalation from the Customer Service Manager for actions such as reimbursements or compensation.
• Follow up on outstanding actions to complete claims or accident reports.
• Provide feedback on trends in queries and complaints to the Customer Service Manager.
• Compile departmental reports as requested.
• Assist in resolving queries or complaints efficiently.
• Perform any other duties as instructed by management.

Candidate Profile

• Genuine desire to build a career in a fast paced environment with a drive to improve.
• Excellent communication skills and a customer centred mindset.

Experience Required

• Customer service: 2 years (preferred).
• Logistics customer service: 2 years (preferred).

Benefits & Compensation

• £11.78 per hour (40 hours/week) - average calculated from £12.57 per hour.
• 28 days holiday including 8 statutory holidays; additional holiday after 4 years' service (up to 5 extra days).
• Full uniform and PPE provided.
• Auto Enrolment Pension Scheme.
• Casual dress, employee discount, free on site parking, referral programme, store discount.

Additional Information

• Job Type: Full time, Permanent.
• Benefits include casual dress, company pension, employee discount, free and on site parking, referral programme, store discount.

Apply

Please email applications to: .