Customer Service Centre Manager

Teamworx are delighted to recruit a dedicated and experienced Customer Service Manager to join this Retail team in Dublin, Ireland. The Customer Service Manager will play a crucial role in ensuring the highest level of customer satisfaction by leading and managing our customer service department. If you are a dynamic leader with a passion for customer service, we want to hear from you.

Competitive salary and bonus package on offer.

Key Responsibilities

1. Lead, motivate, and manage a team of customer service representatives.
   • Provide guidance, coaching, and support to team members to ensure excellent customer service delivery.
   • Set performance goals and conduct regular performance evaluations.
2. Customer Service Strategy
   • Develop and implement customer service strategies and policies to enhance the customer experience.
   • Identify and implement process improvements to streamline customer service operations.
   • Stay up-to-date with industry trends and best practices in customer service.
3. Customer Issue Resolution
   • Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
   • Collaborate with other departments to resolve complex customer issues.
   • Monitor customer service metrics and KPIs to ensure targets are met.
4. Training and Development
   • Provide training and ongoing development opportunities for the customer service team.
   • Foster a culture of continuous improvement and excellence in customer service.
5. Reporting and Analysis
   • Generate reports and analyze customer service data to identify trends and areas for improvement.
   • Use data-driven insights to make informed decisions and recommendations.
6. Vendor and Resource Management
   • Manage relationships with third party service providers or vendors that support the customer service department.
   • Allocate resources effectively to meet customer service objectives.
7. Compliance and Quality Assurance
   • Ensure compliance with relevant regulations and standards.
   • Implement quality assurance measures to maintain high service standards.

Qualifications

• Bachelor's degree in business or a related field (or equivalent work experience).
• Proven experience in a customer service management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to use data to drive decisions.
• Problem solving and conflict resolution skills.
• Knowledge of customer service software and tools.
• Familiarity with relevant regulations and compliance requirements.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast paced, dynamic environment.

How to Apply

Apply today or for further information please contact Elaine on or email .

Equal Opportunity Employer

Teamworx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.