Customer Service Associate

We are seeking a customer-focused and proactive Resident Services Associate to join our Front of House team. This pivotal role is responsible for delivering an exceptional resident experience while ensuring the smooth day-to-day operation and presentation of the building.

This is a Part Time role working 25 hours a week on a 3pm-8pm, there is the requirement to work 1 saturday every 3 weeks.

About the Role

• Deliver exceptional front-line customer service to residents and visitors in person, over the phone and in writing.
• Carry out front of house duties including meet & greet, reception services, parcel handling, inspections, lettings viewings and ad-hoc resident support tasks.
• Ensure resident move-in and move-out processes are completed smoothly, including property checks and inspections.
• Identify opportunities to enhance the resident experience and improve service delivery.
• Organise, host and attend resident events and community initiatives.

About You

• You are a passionate customer service professional who thrives in a fast-paced, people-focused environment.
• You are organised, proactive and adaptable, with the ability to manage a variety of responsibilities while maintaining a professional and approachable manner.
• You take pride in delivering excellent service standards and contributing positively to the wider team and community.

Requirements

• Previous experience within the residential property, hospitality, travel & tourism or customer service sectors.
• Strong understanding of customer service delivery within a front-facing environment.
• Excellent written and verbal communication skills.
• Ability to remain positive, resilient and solutions-focused in a busy environment.

Desirable Skills & Qualifications

• Experience within Build to Rent, property management or residential operations.
• Awareness and understanding of Health & Safety requirements within residential or commercial properties.
• Experience supporting or coordinating private/business events.
• Qualifications in property, hospitality or customer service.
• Experience using property management or CRM software systems.