Customer Service Apprenticeship Role

Benefits Highlights

Fully funded qualification + comprehensive on the job training.

Full time position (36 hours a week).

Location: Cardiff Bay.

Department Description

We are currently seeking an apprentice to join our Commercial department.

The role of the apprentice is to provide administration support to your colleagues, helping them to deliver an excellent service to our customers in our Customer Service and Policy Support Department. You will work with friendly and experienced colleagues who will teach you the key skills required to work in a business environment. Skills include organisation, administration, customer service, teamwork and the ability to work in a fast paced environment.

As your skills and confidence grow, there will be opportunities to take on more responsibilities, which will prepare you to apply for other roles in the business when you have completed the apprenticeship.

What you will learn

• How credit insurance works
• How your role fits into the wider business and what value you can add
• How to engage with customers and build fulfilling long term relationships
• Complete a fully funded Business Administration qualification delivered by ALS training (more information on the course: )

What we offer

• A dynamic, international and challenging work environment
• Fully funded qualification and support towards your studies
• Good career progression opportunities
• Experience of working in an international company
• Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
• Challenging tasks with individual development and training opportunities
• Competitive apprentice salary, pension scheme plus other benefits
• Sports and social club organising Christmas, Halloween and Summer parties and a range of other events throughout the year
• On site gym, subsidised restaurant, coffee shop and games room
• Monthly wellbeing hour
• Employee Assistance Programme
• A range of other flexible benefits and rewards

What we are looking for

We are looking for someone with a positive attitude who can work collaboratively with colleagues. You will have a real desire to exceed customer expectations and a willingness to learn new skills.

You will be A Level qualified and IT literate (experience of using basic Microsoft packages such as Excel, Word, Outlook). Some customer service/ administration experience would be desirable but is not essential because full training will be provided.

You must also meet the eligibility requirements for the Level 3 Business Administration course (minimum of 5 GCSE passes, including Maths and English).

Equal opportunities for all

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

Unit: COMUI-UK & Ireland

Deadline: 15/06/2026, 22:59

Employment type: Full time

Position type: Temporary

Job experience level: Internship, Student, Traineeship