Customer Service and Groups Bookings Assistant

Customer Service and Groups Bookings Assistant

We are looking for an enthusiastic and customer-focused individual to join our team in supporting one of the UK's leading visitor attractions. This exciting role plays a key part in helping us achieve our ambitious target of welcoming 800,000 visitors each year by building strong relationships with Group and Trade Partners, tourism organisations, and ticketing agents.

As part of our Customer Service and Groups team, you will be responsible for managing group bookings, handling visitor enquiries, and ensuring every guest receives a first-class experience from the moment they book to the moment they leave the Palace. Working closely with internal departments including Catering and Operations, you will help deliver exceptional service while supporting the smooth day to day running of the visitor experience.

This is an excellent opportunity for someone with strong communication and organisational skills, a passion for customer service, and an interest in tourism and visitor attractions. If you thrive in a busy environment, enjoy working as part of a team, and take pride in delivering outstanding experiences, we would love to hear from you.

What we are looking for:

• Customer Service Skills
• Proficient in MS Office, especially Word and Excel
• Verbal and Written Communication
• Tourism/Visitor Attraction Knowledge
• Organisation
• Teamwork

Benefits:

• Staff Discounts
• 20% off Blenheim retail
• 50% off Blenheim Café food outlets
• 30% off at The Orangery
• Salary Sacrifice Schemes for Bicycles and Electric Vehicles
• Access to our Benefits Platform with a range of additional benefits:
  • Instant discounts
  • Discount on Days Out
  • Day Passes for Family and Friends
  • Monthly Adventure Play Visits
  • Shopping Cards
  • Weekly Shop Discounts
  • Gym Scheme and much more
• Complimentary Event Tickets
• Annual Pass for yourself and a family member
• Staff Events
• Holiday Purchase Scheme
• Free Fruit Wednesdays
• Free breakfast on Fridays
• Monthly Sharing a Sense of Belonging Events
• Free Eye Test and contribution for glasses
• Long Service Award
• Onsite Parking
• Free Blenheim Christmas Tree

People Team: