Customer Service & Administration

Hours: Monday - Friday, 8:00am - 5:00pm
Start Date: End of March / Early April

We are seeking a proactive and reliable individual, with proven customer service and administration experience to join this small, busy office on a maternity cover basis.

Key Responsibilities

• Answer inbound customer calls and emails, assisting with queries in a timely manner
• Make outbound calls to new customers
• Liaise with other departments to arrange collections and deliveries
• Enter and amend customer orders and contracts using the internal CRM
• Occasional filing and general administrative support

What We're Looking For

• Excellent problem-solving skills
• Confident handling of complaints, with the ability to find suitable solutions
• Strong phone manner and interpersonal skills
• Ability to work under pressure in a busy environment
• Excellent attention to detail
• Quick learner and adaptable

Additional Information

• This role requires working on Bank Holidays (except Christmas Day, Boxing Day, and New Year's Day, which are included in your 29-day holiday entitlement)
• Free on-site parking provided
• Interviews scheduled next week: Friday, Monday 16th, and Thursday 20th. Flexible for exceptional candidates if needed

If you are organised, proactive, and enjoy delivering excellent customer service, we'd love to hear from you!