Customer Service Agent

Reference: APR

Expiry date: 12:45, Tue, 12th May 2026

Location: Coventry

Benefits: A super range of exclusive colleague benefits and discounts

Salary: £28,168 pa + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours / week

As a Customer Service Agent, you bring the Northgate experience to life, managing the needs of customers, colleagues, and managers to ensure our vehicles are available when and where needed.

At a busy branch, you are the first point of contact for customers, delivering excellent service with a smile. You manage multiple tasks: sourcing vehicles to confirm bookings, resolving rental queries, handling customer account administration, and overseeing daily vehicle movements.

You do not need prior industry or vehicle rental administration experience; induction training is provided. We look for customer service know how, administrative skills, and a calm, can do attitude, plus a Full UK or EU Driving Licence.

• Quarterly bonus scheme (up to £1,307 pa OTE)
• 24 days of holiday, increasing to 26 days with service; buy or sell up to 5 extra days; public holidays plus an extra day off for your birthday
• Free life assurance (2x salary)
• Well being services (24/7 GP, mental health support, physiotherapy, health cash plan, dental plan, travel insurance)
• Exclusive colleague only vehicle leasing schemes
• Pension and save as you earn share scheme
• Benefits App: unlimited access to retailer discounts and cashback deals (Tesco, Asda, Currys, B&Q, Wickes)
• Stream App: financial wellbeing app, flexible pay dates, savings feature, discounts, financial coach access

We're committed to building a diverse, inclusive, and respectful workplace. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage, just let us know.