Customer Service Advisor (SAP)

Customer Service Advisor (Part Time) - Heywood Distribution Park, Heywood

20 hours per week (Monday to Friday, 9:30am to 2:00pm) - £15,135 + 10% bonus + strong benefits package

Meridian Business Support are recruiting for a Customer Service Advisor to join a well established organisation within the healthcare sector. This part time position offers consistent weekday hours, a collaborative team environment, and the opportunity to build your experience across customer service, order processing and sales support. This role is ideal for candidates with SAP experience and a background in customer service, customer support or sales administration, looking for a stable, long term position.

Key Responsibilities

• Acting as the first point of contact via phone, email and online systems, handling customer enquiries and orders
• Processing orders accurately using SAP, CRM systems (Salesforce) and internal platforms
• Managing stock availability queries and resolving customer issues effectively
• Building strong relationships with customers and internal teams to deliver a seamless service
• Supporting sales activity by identifying opportunities and promoting suitable products
• Working to KPI targets and maintaining high levels of accuracy and service standards

Qualifications & Experience

• Previous experience in customer service, customer support, sales support or order processing
• Working knowledge of SAP and ideally CRM systems such as Salesforce
• Experience working towards targets or service level agreements (SLAs)
• Strong communication skills with a confident and professional telephone manner

Experience within healthcare, medical devices or a regulated environment would be an advantage but is not essential.

Benefits and Package

• 10% performance bonus
• Pension scheme with employer contribution
• Private healthcare
• Life assurance (4x salary)
• Company sick pay and additional protection benefits
• Enhanced family friendly policies
• Employee recognition and reward schemes

You will be joining a supportive and collaborative environment where training and development are encouraged, and where your contribution directly supports customers within an essential sector.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.