Customer Service Advisor (SAP)
Posted 7 days 23 hours ago by Bristol Industrial
20 hours per week (Monday to Friday, 9:30am to 2:00pm) - £15,135 + 10% bonus + strong benefits package
Meridian Business Support are recruiting for a Customer Service Advisor to join a well established organisation within the healthcare sector. This part time position offers consistent weekday hours, a collaborative team environment, and the opportunity to build your experience across customer service, order processing and sales support. This role is ideal for candidates with SAP experience and a background in customer service, customer support or sales administration, looking for a stable, long term position.
Key Responsibilities- Acting as the first point of contact via phone, email and online systems, handling customer enquiries and orders
- Processing orders accurately using SAP, CRM systems (Salesforce) and internal platforms
- Managing stock availability queries and resolving customer issues effectively
- Building strong relationships with customers and internal teams to deliver a seamless service
- Supporting sales activity by identifying opportunities and promoting suitable products
- Working to KPI targets and maintaining high levels of accuracy and service standards
- Previous experience in customer service, customer support, sales support or order processing
- Working knowledge of SAP and ideally CRM systems such as Salesforce
- Experience working towards targets or service level agreements (SLAs)
- Strong communication skills with a confident and professional telephone manner
Experience within healthcare, medical devices or a regulated environment would be an advantage but is not essential.
Benefits and Package- 10% performance bonus
- Pension scheme with employer contribution
- Private healthcare
- Life assurance (4x salary)
- Company sick pay and additional protection benefits
- Enhanced family friendly policies
- Employee recognition and reward schemes
You will be joining a supportive and collaborative environment where training and development are encouraged, and where your contribution directly supports customers within an essential sector.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.