Customer Service Advisor

Customer Service Advisor Location: Appley Bridge (WN6) Job Type: Full Time, Permanent Salary: £28,272 per annum Hours:
37.5 hours per week (8:30am - 5:00pm, Monday to Friday, with 1-hour unpaid lunch) The Role We are recruiting for a Customer Service Advisor to join our clients busy and supportive team based in Appley Bridge.

This is a fantastic opportunity for someone passionate about delivering excellent customer service while working in a fast-paced, collaborative environment.

Key Responsibilities

• Answering telephone calls professionally and courteously


• Processing customer orders accurately and efficiently


• Managing direct shipments from supplier to customer


• Placing orders with internal and external suppliers and arranging deliveries


• Monitoring stock levels in line with demand and supplier lead times


• Managing customer expectations and communicating proactively regarding any issues


• Handling invoice queries and raising credit notes where required


• Supporting across different operational areas, including specification (key accounts) and merchant & distribution


• Maintaining confidentiality when handling sensitive customer information


• Supporting the wider team with any additional tasks as required

About You

• Previous experience in a customer service role


• Strong attention to detail and high level of accuracy


• Excellent organisational skills and ability to prioritise workload


• Outstanding communication skills

Skills & Qualifications

• both written and verbal


• Confident IT user with good knowledge of Microsoft Office


• Ability to work under pressure and meet deadlines


• Self-motivated, proactive, and a strong team player


• Takes ownership of tasks and sees them through to resolution


• Experience within construction or roofing (desirable but not essential)

Benefits

• 24 days holiday, increasing to 25 and 26 days after 2 years' service


• Healthcare cash plan


• Salary sacrifice pension (7% employer contribution / 5% employee contribution)


• Employee Assistance Programme