Customer Service Advisor

We are recruiting CUSTOMER SERVICE ADVISERS for our well known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46. This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period. It is a role within the alcohol industry.

Customer Service Duties

• Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers.
• Providing customer support including, but not limited to delivery updates, problem solving, feedback, complaint handling, shortages, damages etc
• Maintaining a good telephone manner and friendly personality while being computer literate.

Hours of Work

• Rotating day shifts (07 30 / 08 30 / 09 30 / 10 30) - must be able to do all shifts.
• Monday to Friday.
• £12.74ph, rising to £12.87ph after 12 weeks.
• Weekly pay (every Friday).
• 28 days holiday entitlement, rising to 30 days after 12 weeks.

Qualifications

• Computer literate (operating various in house systems).
• Minimum one year recent experience in an office/call centre style role.
• Previous experience in hospitality would also be beneficial.
• Proficient with Microsoft Excel.
• Good, friendly and professional telephone manner.
• Ability to travel to Hams Hall (public transport is very limited).

Benefits

• Free parking and free tea and coffee.
• Team building exercises and events such as summer BBQ / sports day organised by the office social committee.
• Immediate start, ongoing work and potential progression within a global logistics company.
• Dress code: Smart Casual, with dress down every last Friday of the month and random fund raising for the social committee.
• Training provided.
• Social committee events: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement plan.
• Large screens showing sports / events with radio on throughout the week.
• When fully contracted: reduced cinema tickets, gym memberships, retail discounts, child care vouchers, ride to work funding, health care, access to GP video calls 24/7, eye care, company pension, long service award, and career progression within the group including worldwide vacancies.

If you are interested in applying and meet ALL of the requirements for the role of Customer Service Advisor, click "Apply now" below. If your CV meets the requirements that our client is looking for, a member of Rapier Employment Birmingham branch will be in touch to talk you through the next stages.