Customer Service Advisor

Customer Service Advisor

Location: Wolverhampton, GB

Location: Wolverhampton, WV1 - From Jan 2027, the location will be WV10 7DJ

Job Title: Customer Service Advisor

Job Length: Permanent - Full Time

Benefits

• Product allowance - alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Access to a range of high street discounts

Responsibilities

• Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
• Communicate with customers through inbound/outbound calls, chats, and emails
• Follow company procedure on customer responses
• Promote on-line digital applications to customers
• Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals

Qualifications

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team, but can also manage their own time and workload
• Able to quickly identify problems, think flexibly and resolve issues
• Strong communication skills, a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration, IT, and organisational skills with good experience of using MS office software