Customer Support Coordinator - Peterlee

Overview

Customer Support Coordinator at a growing technology business. Support customers, coordinate solutions, and deliver an outstanding customer experience.

What's in it for you?

• £30,000 salary
• 25 days annual leave plus bank holidays
• Private medical insurance, comprehensive health cash plan, life assurance, enhanced maternity and paternity pay, company sick pay, discretionary bonus scheme, Christmas bonus, paid volunteering leave, pension scheme, employee referral programme, free on site parking
• Fresh fruit, great coffee and excellent kitchen facilities
• Regular team socials and a genuinely friendly, supportive working environment

The Role

As a Customer Support Coordinator, you will be the friendly voice and trusted point of contact for customers, helping with product queries, troubleshooting and service requests.

You will work closely with technical, project and operational teams to coordinate customer enquiries through to resolution, ensuring every customer receives an exceptional experience.

This varied role involves building lasting customer relationships, supporting onboarding, resolving issues and continuously improving the customer journey.

What you'll be doing

• Managing and coordinating customer support tickets
• Providing support and troubleshooting via phone, email and online systems
• Building strong relationships with customers
• Making proactive customer calls to provide support, training and gather feedback
• Working with technical teams to resolve more complex issues
• Supporting customer onboarding and product adoption
• Keeping customer records accurate and up to date
• Coordinating service visits and installations
• Identifying ways to improve customer experience and internal processes
• Supporting training materials and wider business projects

About You

• Previous experience in customer support, customer service, administration or coordination
• Excellent communication skills
• Great organisational skills and attention to detail
• A proactive, positive and solution focused mindset
• Confidence using Microsoft Office and digital systems
• A willingness to learn new products and technology
• A team focused attitude with a desire to provide outstanding customer service

Working Hours & Flexibility

This is a 37 hour per week position. Shifts are scheduled between 8:00 am and 6:00 pm, Monday to Sunday. The team works a planned rota that includes occasional weekend and bank holiday cover. Rotas are shared well in advance to enable easy planning.

Weekend or bank holiday hours worked are given back as time off in lieu, helping to maintain a healthy work life balance.

Ready to Apply?

If you want a role where you will be valued, supported and encouraged to develop your skills while working with a fantastic team, we would love to hear from you.

Please let us know if you require any reasonable adjustments during the recruitment process-we are happy to help.

Office Angels is an equal opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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