Customer Service Advisor

Customer Service Advisor

Job Reference: MT0506

Location: Preston

Salary: £23,463 per annum

Hours: Monday, Tuesday, Wednesday, & Friday: 9am - 5pm; Saturday: 10am - 4pm

HRGO are recruiting on behalf of a growing eCommerce business who are looking to appoint a Customer Service Advisor on a full-time, permanent basis. This is a customer-focused and customer-facing role.

Responsibilities

• Respond to customer enquiries via phone, email and webchat
• Support customers with product information, availability and general queries
• Assist customers with order placement and provide guidance on suitable product choices when required
• Liaise with suppliers and couriers to help ensure deliveries run smoothly and issues are resolved quickly
• Manage and resolve customer concerns in a timely, calm and solutions-focused manner
• Provide customer support within the showroom, sharing product knowledge and answering enquiries
• Keep customers updated on order progress, delivery timelines and any changes

Skills & Qualifications Required

• Previous experience in a customer service advisor role
• Confident and professional telephone manner
• Strong written communication skills
• Able to manage multiple tasks and prioritise effectively
• Willingness to support the wider team
• Experience supporting customers with product selection
• Showroom, retail, trade counter or eCommerce customer service experience (desirable)

HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.