Senior Customer Service Lead - Multi-Channel & Digital

Unum is seeking a Senior Customer Service Manager based in Basingstoke to lead our frontline customer operation and enhance customer experiences. The role requires a customer-centric leader with experience in a contact centre or regulated environment, passionate about service excellence and digital transformation.

The ideal candidate will have senior leadership experience, knowledge of customer journeys, and the ability to manage complaints and improve service delivery. Join us to make a meaningful impact!