Customer Service Advisor

Working Hours: Monday - Friday - Week 1: 07:30 - 16:00, Week 2: 09:30 - 18:00. Every other Saturday morning (4 hrs). 42 hour week on average.

Salary from £26,700 plus an excellent benefits package.

• In house training to support career progression
• 28 days holiday + public holidays that increase with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4 basic salary life insurance
• Eligibility to receive an annual 'Company Success Payment'

We have an exciting opportunity for a motivated individual to join our team in Dumfries. As a Customer Service Advisor, you will be at the forefront of customer interaction, building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries, raising invoices for work carried out, and keeping our customers up to date. You will have a real passion for delivering a first class service and an organised approach to your work.

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.