Customer Service Advisor

Customer Service Advisor
Based in Manchester City Centre
5 days on site
Paying £24,000 - £26,000 DOE

We're looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone.

What You'll Be Doing

• Managing your own daily collection schedule, with a focus on proactive outbound calls
• Working to meet and exceed individual KPIs, SLAs, and cash collection targets
• Monitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates
• Taking ownership of account queries and escalating where needed
• Liaising with internal teams, including customer service and client experience, to resolve issues efficiently
• Maintaining accurate records of all collection activity and client communications
• Contributing to a positive, motivated team environment

What We're Looking For

• Experience in Customer Service, Complaints Handling, Credit Control or a similar role
• Strong communication skills and confidence when dealing with clients
• A proactive, target-driven mindset with the ability to manage your own workload
• Good negotiation skills and a practical, problem-solving approach
• Comfortable working in a fast-paced, performance-focused environment
• Reliable, punctual, and committed to maintaining high standards

How Success is Measured

• Delivery against KPIs and SLAs
• Cash collection performance and reduction in aged debt
• Outbound call activity and engagement levels
• Debtor days and overall collection efficiency
• Contribution to team performance and service standards

This is an opportunity to join a supportive team where performance is recognised, and where you'll have the chance to develop your skills in a commercially focused finance environment.

If you're someone who enjoys a challenge, thrives on hitting targets, and knows how to balance results with great client service, this could be the role for you!

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