Customer Service Advisor

Email Customer Service Agents

Paignton, Devon - Seasonal Position

gap personnel Exeter are delighted to be working in partnership with Branded Garden Products, an internationally renowned supplier of seeds, plants, bushes, and other horticultural products.

We are recruiting multiple Email Customer Service Agents on a seasonal basis in Paignton, Devon. If you have a way with words and can help customer queries blossom through written communication, we'd love to hear from you.

The Role

As an Email Customer Service Agent, you'll act as a multi-skilled team member, supporting customers primarily via email and social media, ensuring every written response is clear, professional and in line with service level agreements.

This is not a contact centre-based telephone role - the focus is on high-quality written communication.

Duties Include (but are not limited to):

• Responding to customer enquiries via email and social media in a polite, professional and timely manner
• Processing basic orders and offering complimentary parts for appropriate products
• Resolving customer service queries efficiently, ensuring each case is handled with care
• Keying coupon orders as required to meet service levels
• Supporting the wider team during peak seasonal periods

Qualifications & Experience

• Grade C or above in Maths and English
• Strong written communication skills with excellent spelling and grammar
• Basic understanding of Microsoft Office
• Previous customer service experience (office-based preferred)
• Good attention to detail and accuracy when processing information
• Positive attitude and ability to work well under pressure during busy seasonal peaks
• Flexibility to work across different areas of the department

Working Hours & Pay

• 7-day operation on a rota basis
• Monday to Sunday - hours negotiable
• Weekend work desired
• Bank Holidays included
• £12.71 per hour

Key Skills

Customer Service, Administration, Email Handling, Microsoft Office, Written Communication, Social Media

Successful candidates will be proactive team players, working collaboratively to ensure customer satisfaction continues to grow. You will operate within company policy and procedures, maintaining integrity and confidentiality at all times, while adhering to health and safety legislation.

Ready to help customer satisfaction blossom?