Customer Service Advisor

Customer Service Advisor

Application Deadline: 13 June 2026

Department: Commercial (Sales & Marketing)

Employment Type: Temporary

Location: Linwood

Compensation: £26,500 - £28,500 / year

Description

We are seeking a Customer Service Advisor to join our team at the Linwood site for an initial period of 6 months, with the potential to be made permanent. As a Customer Service Advisor, you will provide an excellent level of customer service to all customers and handle customer enquiries in a timely manner.

Key Responsibilities

• Dealing with all customer enquiries in a professional manner
• Demonstrate excellent customer service to customers over the phone, email & letter
• Resolving customer queries/complaints to customers satisfaction
• Update all relevant systems with accurate information, including supplier portals
• Liaise with other areas of the business as and when required
• Keep customers updated with the status of their request
• Run customer/business reports as and when required
• Working as part of a team and sharing workloads
• Cleansing customer records to ensure information is up to date

Skills, Knowledge and Expertise

We're looking for someone who is customer-focused, proactive, and enjoys working in a fast paced environment.

Essential:

• Proven experience in a customer service role.
• Strong phone handling and active listening skills.
• Excellent verbal and written communication.
• IT literate, with good knowledge of MS Office applications.
• Ability to multitask, prioritise, and work well under pressure.
• Strong problem solving skills with attention to detail.
• Positive, approachable, and team oriented.
• Flexible and adaptable.

Desirable:

• Experience in transport, customer service or previous office experience would be desirable but not essential

Why Work For Enva?

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.

Examples of Company Benefits:

• A competitive salary in a growing company committed to our people.
• Competitive holiday allowance.
• Company pension scheme.
• Enhanced family friendly policies.
• 24/7 Employee Assistance Programme (EAP).
• Lifestyle & leisure discounts (gym, cinema, shopping, and more).
• Employee life insurance.
• Bike2Work scheme.
• Free on site parking.
• Holiday Purchase Scheme.