Customer Service Advisor

Customer Service Advisor Location: Stoke-on-Trent ST1

Responsibilities

• Role and key responsibilities for Customer Service Advisor
• Responsible for assisting with specific and general enquiries made by members of the public
• Acting as the first face to face point of contact
• Operating all relevant computer systems
• Supporting face to face and electronic channel enquiries
• Dealing with both telephone & email enquiries
• Undertake all other general office duties as directed

Minimum Requirements

• Excellent organisational skills
• Ability to work to a high degree of accuracy
• Strong written and verbal communication skills
• To be able to deal with members of the public in a professional, polite and welcoming manner

Compensation and Working Hours

Pay rate: £12.71 - £14.90 per hour (PAYE, Weekly paid). Statutory Deductions for TAX, NI and Pension (if not opted out) apply. Working hours: Monday - Friday 09:00 - 17:00.

We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010.