Customer Service Advisor

About the Role

We are looking for a proactive and detail-focused Customer Service Advisor to join our team in Knottingley.

As a Customer Service Advisor at Panda, you will play an important role in supporting our sales, operations and managed services teams. This is a varied role where you will help keep customer orders, quotations, records and service information accurate, up to date and moving smoothly through the business.

This is a great opportunity for someone who enjoys customer contact, administration, problem solving and working with different teams to make sure customers receive a reliable, professional service.

The Role

This Customer Service Advisor role sits at the centre of customer service, sales administration and operational support. You will help ensure orders are processed correctly, customer information is maintained, and internal teams have the information they need to deliver on time and to a high standard.

You will become a confident user of our CRM system, keeping customer and order information accurate so the business can make informed decisions and maintain strong service performance.

What You'll Be Doing

• Processing customer orders from sales information and quotations.
• Keeping sales orders, costs and customer records accurate and up to date on the CRM system.
• Developing strong knowledge of the CRM system and becoming a key user for the team.
• Supporting repeat work, standing orders and rental agreements.
• Preparing and updating customer spreadsheets, databases and files.
• Assisting with the preparation of customer quotations.
• Obtaining customer purchase orders and allocating them to the correct jobs.
• Supporting ordering processes, including disposal and subcontracting requirements.
• Liaising with Sales and Operations teams to help ensure customer deadlines are met.
• Responding to customer enquiries and supporting service performance monitoring.
• Proactively contacting down trader customers and helping identify opportunities to improve revenue.
• Providing regular feedback to Sales and Operations on revenue, profitability and customer activity.
• Ensuring orders are completed and invoiced within agreed timelines.
• Providing day to day administrative support to internal and external sales and operations teams.

About You

You will be organised, reliable and comfortable managing a varied workload. You will enjoy working with people, solving problems and keeping information accurate.

You will bring:

• Previous experience in a customer service, sales support or administration role.
• Strong written and verbal communication skills.
• Good attention to detail and a methodical approach to your work.
• Confidence working with Microsoft Office, particularly Excel.
• The ability to learn new systems and processes quickly.
• A proactive approach and willingness to take initiative.
• Strong organisational skills and the ability to prioritise.
• A positive, can do attitude and the ability to work well as part of a wider team.

Why Join Panda?

This is a hands on Customer Service Advisor opportunity where your work will directly support our customers, our sales activity and the smooth running of our day to day operations.

You will be joining a business with a clear purpose, a strong focus on service, and teams who work together to keep things moving. If you enjoy a busy, varied role where accuracy, communication and customer care matter, this could be a great next step.

EEO Statement

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)