Customer Service Admin

Job Title - Admin Support

What you will do

The Subscriber Admin Team supports the branch Installation and Service Dispatch Teams to enable the carrying out of installation and dispatching work in relation to security services. It is the main interface between the customer and the engineer on daily activities & risk situations and is the main control point for planning & scheduling of work.

What we offer

• Competitive Salary: Reflecting your skills and experience.
• Generous & Flexible Leave Entitlement: 25 days of annual leave
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development: Extensive opportunities for growth and advancement.

The admin support team will be responsible in supporting the Planning/ Dispatch team for all administration tasks.

How you will do it

• Stock Replenishment
• Job Payment Amendments
• Return Stock Tracking
• Customer Contact Letters
• Communication with FLM and Engineers for escalations
• Identify errors and rectifying before risk occurs.

What we look for Required

• Time management
• Attention to detail
• Basic IT skills
• Team focus
• Problem Solving
• Prioritising

Preferred

• Industry experience