Customer Service Advisor

This is an excellent opportunity for candidates located between Weston-super-Mare and Bristol who are looking to reduce their commute while joining a dynamic and supportive organisation.

As a Customer Service Advisor, you will act as the first point of contact for a portfolio of customers, including both long-standing clients and new enquiries. You will play a key role in ensuring customer satisfaction by managing orders, resolving queries, and supporting the smooth delivery of products and services.

• Act as the primary contact for customer enquiries via phone and email, delivering a professional and efficient service at all times
• Process customer orders accurately and in a timely manner, including product set-up where required
• Monitor and progress orders to ensure on-time delivery
• Support new business enquiries, ensuring quotes are provided within agreed timeframes
• Liaise with internal departments including manufacturing, packing, and logistics to ensure delivery performance targets are met
• Handle, investigate, and resolve customer complaints, identifying root causes to prevent recurrence
• Raise and process credit notes where applicable
• Maintain and review customer service priorities to consistently meet and exceed expectations
• Proactively identify and implement improvements to enhance the customer experience
• Complete daily reports and maintain accurate records using internal systems and databases
• Clearly document processes for consistency and knowledge sharing
• Represent the business professionally when interacting with visiting customers and clients
• Work closely with the Area Sales Manager to promote a positive image of the company
• Contribute to a collaborative, supportive, and high-performing team environment
• Provide regular feedback to your line manager
• Undertake any additional duties as reasonably required

• Previous experience in a customer service or similar role
• Strong communication skills, both written and verbal
• Competent IT user, with experience using email, spreadsheets, and databases
• Excellent organisational skills with the ability to meet deadlines
• Adaptable and able to respond positively to change
• A strong team player with a proactive and problem-solving approach
• Professional, courteous, and customer-focused
• Flexible, reliable, and eager to learn
• Good timekeeping and attention to detail