Customer Service Advisor

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Varied, four week rota pattern

As a Customer Service Advisor, you will be responsible for assisting customers with their inquiries, complaints, and feedback. Reporting to the Customer Service Manager, you will provide product or service information, resolve issues promptly and professionally, and maintain accurate customer records.

Key Responsibilities

• Assist customers with inquiries, complaints, and feedback
• Provide product or service information to customers
• Resolve customer issues and complaints promptly and professionally
• Process orders, returns, and exchanges
• Maintain customer records and databases
• Ensure accurate and timely communication with customers
• Collaborate with other departments to resolve customer issues
• Follow up with customers to ensure their satisfaction

Qualifications

• You must have the right to work in the UK
• Excellent communication and interpersonal skills
• Empathy and patience in dealing with customers
• Strong problem-solving abilities
• Ability to work well under pressure
• Previous experience in customer service preferred
• Proactive and organized, with a keen attention to detail
• Reliable and punctual, with a strong work ethic

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.