Customer Service Advisor

Customer Service Advisor

Salary: £24,784.50 per year

Hours: Monday-Friday, 4pm finish on Fridays

Due to the location of the office having access to your own vehicle is advantageous

Role Overview

This position involves handling a wide range of customer enquiries and ensuring that every interaction is resolved efficiently and professionally. You will play a key role in maintaining customer satisfaction by providing accurate information, troubleshooting issues, and coordinating with internal teams to deliver timely solutions.

Key Responsibilities

• Manage customer enquiries via phone, email, and live chat
• Troubleshoot basic equipment issues or arrange service visits when needed
• Work closely with internal departments to resolve product or service-related queries
• Escalate more complex issues to management when necessary
• Contribute to continuous improvement by sharing insights and best practices
• Maintain strong knowledge of available products and services

What We're Looking For

• Confident, proactive approach with a strong customer service mindset
• Professional and polite telephone manner
• Strong written communication with clear and concise messaging
• Ability to take ownership of customer issues and follow through to resolution
• Empathy and the ability to understand different perspectives
• Strong relationship-building skills across teams
• Excellent attention to detail, organisation, and timekeeping
• Positive attitude toward personal and professional development

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.