Customer Service Administrator Apprentice

Do you want to learn and work with a global leader in skills development? City & Guilds are delighted to be recruiting for an Customer Service Administrator Apprentice. Based at our Wakefield office, you will work on a full time (35 hours) basis while completing a Level 3 Customer Service Apprenticeship. This is a permanent position on the condition of completing the apprenticeship.

You'll gain hands on experience supporting our teams and developing key skills that will set you up for a successful future in customer service and administration.

Our diverse teams are full of different personalities and backgrounds and the role is a great way to start your career development here!

Working Hours

The Customer Service Centre opening hours are between 8am - 6pm over seven days. You will be required to work different shift patterns to cover the Customer Service centres opening hours. You will be contracted to 35 hours per week.

About the Role

In this role, you'll:

• Greet and assist visitors during scheduled events
• Respond to customer enquiries via phone and email
• Provide general administrative support to the team
• Manage meeting room bookings and prepare spaces
• Handle incoming and outgoing post and deliveries
• Maintain a tidy and professional reception area
• Support compliance with health and safety procedures

Full role profile attached.

About You

You're someone who is organised, friendly, and eager to learn. You enjoy helping others and take pride in delivering excellent customer service. You're confident using Microsoft Office tools and are comfortable working in a busy environment where no two days are the same.

You don't need lots of experience, just a positive attitude, a willingness to learn, and the ability to work well as part of a team.

Apprenticeship Eligibility

• Being aged 16 or over.
• Having the right to work in England and having been a resident in the UK/EEA for at least three years before starting the apprenticeship.
• Not be in full-time education at the start of employment/apprenticeship.
• Do not hold a qualification at the same level or above in the subject matter of the apprenticeship (i.e. if applicant holds a BTEC Business qualification they will not be eligible for a Business Administration apprenticeship).
• If applicant holds an undergraduate or post graduate degree, the apprenticeship applied for is Level 4 or above.

Benefits

We offer the opportunity to work in an innovative, engaging and market leading organisation with opportunities to develop your existing skills and explore new ones.

You'll receive an increment at 12 months and upon completion as well as an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities, free parking and much more.

EEO Statement

We particularly welcome applications from under represented groups, including ethnic minority communities, disabled people, LGBTQ+ individuals, and those who are neurodiverse. If you're excited about this role but don't meet every requirement, please apply anyway, you might be just who we're looking for.