Customer Service Administrator

Location: Dishforth
Job Type: Part Time - Wednesday to Friday (9am-5pm)
Salary: £14.75 per hour

We are working with a well-established business that is looking to recruit a Customer Service Administrator to join their busy office team.

This is an excellent opportunity for someone with previous customer service and administration experience who enjoys a varied role and providing first class support to customers and colleagues alike.

As a Customer Service Administrator, you will be the first point of contact for customers, handling enquiries and processing orders while supporting the smooth day-to-day running of the office.

Key responsibilities include:

• Managing reception and greeting visitors
• Taking customer orders via telephone and email
• Processing orders accurately and efficiently
• Liaising with the Finance and Sales teams to ensure excellent customer service
• Taking customer payments and updating records
• Responding to customer queries and resolving issues where appropriate
• Maintaining accurate customer information and documentation
• Providing general administrative support to the wider team

• Previous experience within a Customer Service, Reception, or Administration role
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Confident using Microsoft Office applications
• Friendly, professional, and customer-focused approach
• Ability to manage multiple tasks in a busy office environment

• 28 days holiday including bank holidays
• Additional annual leave entitlement, increasing by 1 day per year up to a maximum of 5 extra days
• Option to purchase up to one additional week's holiday
• Life assurance cover of 3x annual salary
• Employee Assistance Programme (EAP)
• Salary sacrifice pension scheme
• Supportive and friendly working environment
• Long-term career development opportunities

If you're looking for a varied customer-facing role within a supportive team environment, we'd love to hear from you.