Customer Service Administrator

Customer Service Administrator, Chelmsford, Essex

£27,000 to £28,000 per annum plus quarterly bonus

Permanent, full-time

Working hours:

Monday to Friday on a two-week rota:Monday: 7.30 am to 5 pm or 8 am to 5.30 pm Tuesday to Thursday: 8 am to 5 pm or 8.30 am to 5.30 pm Friday: 8 am to 4.30 pm

Your responsibilities

• Providing excellent customer service by telephone, email and live chat
• Advising customers on the company's range of products
• Processing customer orders over the telephone
• Responding promptly to enquiries
• Resolving delivery issues
• Handling occasional complaints professionally and tactfully
• Completing general administrative duties
• Developing strong product knowledge

Your experience

• Previous customer service experience is essential
• Confident and professional telephone manner
• Excellent written and verbal communication skills
• Strong attention to detail
• Organised and able to manage a varied workload
• Comfortable using computer systems
• Able to work effectively as part of a small team
• Driving is essential due to the location