Customer Service Administrator

Customer Service Administrator

Located in our clients Cheltenham Offices, we are looking for a hardworking, organised and proactive person to join our team.

You would be required to have an excellent phone manner, use our computer system and diary, log information and assist clients' queries, be able to input data correctly, organise and file documents, and assist the office where needed. There will be room to expand this role making it your own and progress within the business.

Role Responsibilities

• Acting as the first point of contact via telephone & email, to resolve queries and build relationships with our customers.
• Maintain and update our CRM.
• Assisting with client reviews and recommendations, ensuring satisfaction for repeat business.
• To support the Finance function by data entry & filing.
• To assist in Marketing duties.
• General Office administration.

Candidates' Skills & Experience:

• A professional and friendly approach assisting customers.
• Strong communication skills.
• Strong customer service skills.
• Attention to detail, always ensuring accuracy in documents, records and financial tasks.
• Proficiency in Microsoft Office and CRM systems.
• Proficient command of language and good literacy skills.
• Problem solving abilities and ability to identify and resolve issues that may arise.
• Ability to manage multiple tasks and maintain organised records.
• Experience within the home improvement industry would be an advantage.

Salary & Benefits

• TBA - per hour dependant on experience.
• Monday - Friday 8am - 5pm - This is negotiable.
• Company Pension.
• 21 days Annual leave + Bank Holidays.