Customer Service Administrator

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

This is an exciting chance to join a thriving business in Doncaster. Our client has experienced rapid growth, expanding to additional premises, and taking on new members of staff over all departments.

Job description

Our client is continuing to expand and now need more team members to join their customer service department.

This role will cover duties within the customer service department and any additional or different duties in any department which the Company may require administration support from time to time. This role requires you to assist with general admin duties within the customer service department.

Duties to include:

• Managing customer accounts and providing updates where necessary working within the timescales of customer deadlines.
• Ensuring all necessary customer record documents, theirinternal systems and any other record system required by customers, are complete to ensure a smooth work process for all areas of the Company and customers.
• Supporting roles to ensure vehicles arrive on time to ensure customer deadlines and expectations are met.
• Dealing with customer complaints and support requests.
• Arranging both warranty or chargeable repairs to include on site and off site works.
• Processing of sales of vehicle accessories, vehicle racking and livery accident damage.
• Contacting and liaising with customers as and when required.
• Liaising with third party suppliers as and when needed.
• Liaising with internal departments.
• General administrative duties as required.
• Ad-hoc duties as and when required

Competencies:

• Ability to communicate effectively and professionally both in writing and verbally
• Leadership skills are preferable
• Ability to work independently and as part of a team
• Accuracy in all tasks
• Ability to learn technical information quickly.
• Flexible as the work can be varied.
• Strong organisational skills.
• Excellent computer skills and knowledge of programs such as excel preferred.

Job Type: Full-time, Permanent, Hours of work - Monday to Friday 8.30am to 5.00pm

Benefits

• Auto enrolment pension, 5.6 weeks holiday, and the chance to earn 3 extra holiday days over the first three full years of employment.
• 24/7 Employee assist program to help with life's problems.
• A Health cash plan financed by the company after passing probation.
• Free on-site car parking.
• Discounted or free food
• Gym membership
• Health & wellbeing programme