Customer Service Administrator - Belfast

Customer Service Administrator - Belfast

Location: Belfast, Northern Ireland

Job type: Full Time, Permanent
Hours: 37.5 hours per week, Monday to Friday

The impact you will have

Join our dynamic team and play a vital role in supporting customers across the NHS, long term care facilities and private individuals by delivering outstanding customer service while providing administrative support to our Rental and Service Teams.

Key Duties and Responsibilities

• Handle inbound calls and manage shared inboxes, ensuring prompt and professional responses.
• Schedule service and repair appointments for our field engineers.
• Maintain regular contact with field teams to monitor job progress and locations.
• Liaise with customers and relevant parties to resolve delays, queries, and keep everyone informed.
• Review completed jobs, issue quotations, and generate invoices.
• Assist with invoice queries and process credits where necessary.
• Keep customer records accurate and up to date across systems and spreadsheets.
• Provide administrative support across the department and to field staff when needed.

About You

• A good standard of education, including GCSEs in Maths and English.
• Previous experience in a customer service environment (SAP experience is a plus).
• Strong communication skills across all levels of the business.
• High attention to detail and the ability to meet deadlines while following procedures.
• Clear and accurate information handling, with strong listening and questioning skills.
• Proficiency in Microsoft Office, especially Excel.

What We Offer In Return

• Collaborative environment in our Belfast office where teams share knowledge and experience.
• Long service awards for long standing team members.
• Holiday buy and sell scheme.
• Additional perks: eye care vouchers, cycle to work scheme, perks app and more.

Equal Opportunity & Diversity

We are an equal opportunity employer. We strongly encourage applicants from all parts of society and believe in a diverse, equitable, inclusive, and engaging environment. We are disability confident, committed to the armed forces covenant, and members of the mental health charter. We are proud to be recognised as a Great Place to Work for 2025.

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